We offer a 7-day return policy from the date you receive your order.

If your item arrives damaged, defective, or incorrect, simply contact our Customer Service team within 7 days and we'll be happy to assist you with the return process.

For full details, please visit our Return & Refund Policy.

If your order has not been processed or shipped, and you would like to cancel it - please contact our Customer Service team within 2 hours of placing your order.

• Email: customerservice@dormez.biz
• Contact No: +6012-5329667

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

We accept the following payment methods:

• E-Wallets (Touch 'n Go eWallet, Boost)
• FPX Online Banking
• Visa, Mastercard, UnionPay, and other major credit/debit cards

All transactions are secure and encrypted to protect your payment information.

• West Malaysia: Estimated delivery within 3–5 business days (excluding Sunday).
• East Malaysia: Estimated delivery within 5–8 business days (excluding Sunday).

International shipping is currently unavailable.

Self pick-up is currently unavailable.

Yes!

KUN's AirySoft Plain Collection allows you to purchase individual bedding items separately, including pillowcases, bolster cases, fitted bedsheets, quilt covers, and more.

This gives you the freedom to create your own colour combinations that suit your bedroom style.

• Measure your mattress before purchasing.
• Refer to the Size Guide.
• Still unsure? Contact us—we're happy to recommend the right size.

Here are a few steps for you to follow to ensure you get the correct size:

1. Measure it: We suggest customers to use a soft measuring tape to measure your mattress / pillow / bolster whichever applicable.
2. Compare your measurements: With the measurements obtained you may compare it with our measurement chart on the product description of each product before the purchase.
3. Chat with us, we aim to respond to all your queries within 24 hours.

Some of our bedding sets are designed without a bedsheet to give you greater flexibility.

This allows you to mix and match colours while only purchasing the items you need.

• Machine wash on a gentle cycle.
• Use mild detergent.
• Wash dark colours separately.
• Avoid bleach.
• Tumble dry on low heat or line dry.
• Follow the care label attached to your product.

KUN bedding is made using quality dyeing processes designed to maintain colour with proper care.

For best results:

• Wash inside out (if applicable)
  
• Avoid bleach
• Avoid prolonged direct sunlight

Our Customer Happiness Team is ready to assist you.

• Email: customerservice@dormez.biz
• Contact No: +6012-5329667