Frequently Asked Questions
Discover the answers to your frequently asked questions about our products and services.
01. Order & Payment
We have a 7-days Return Policy, which means you have 7 days after receiving your item to request a return.
For further details on our return policy kindly visit the link as attached:
02. Shipping & Delivery
For Ready Stock Items, orders are usually processed within 1-3 working days and it will be arranged for shipment and will be delivered within 2-7 working days for West Malaysia and 3-15 working days for East Malaysia.
For Wholesale/Bulk Purchase Orders which requires to run production, production process might require 7-14 working days depending on stock availability and order quantity (additional time might be required for certain special cases, i.e. raw material is out of stock). Once production is complete, the order will be arranged for shipment and will be delivered within 2-7 working days for West Malaysia and 3-15 working days for East Malaysia.
03. Product & Sizing
Here are a few steps for you to follow to ensure you get the correct size:
Measure it: We suggest customers to use a soft measuring tape to measure your mattress / pillow / bolster whichever applicable.
Compare your measurements: With the measurements obtained you may compare it with our measurement chart on the product description of each product before the purchase.
Chat with us, we aim to respond to all your queries within 24 hours.
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Fade Resistant
Safe to wash without fear of colors fading
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Delivery in 1-3 days
Orders shipped in 24 hours. Delivered in 1-3 days.
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Anti-Dust Mite
Treated to prevent dust mite from infesting
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700k+ happy customers
Chosen by over 700,000 customers nationwide
Safe to wash without fear of colors fading
Orders shipped in 24 hours. Delivered in 1-3 days.
Treated to prevent dust mite from infesting
Chosen by over 700,000 customers nationwide
